At RoofEx, we stand behind the quality of our work and the materials we use. Our warranty program is designed to give you peace of mind knowing that we are committed to providing durable and reliable roofing solutions.
1. Details on Service Warranties
We offer a warranty on our roofing services to ensure the quality and durability of the work we perform. Our service warranties are outlined below:
Scope of Service Warranty:
- Coverage: Our service warranty covers labor and workmanship associated with roof installations, repairs, and any other services provided by RoofEx. If any defects in workmanship arise within the warranty period, we will correct the issue at no additional cost to you.
- Warranty Period: The standard warranty period for roofing services is 5 years from the date of completion.
- Exclusions: This warranty does not cover damage resulting from:
- Acts of Nature: Including storms, hail, earthquakes, high winds, or other natural disasters.
- Misuse or Negligence: Damage caused by improper maintenance, unauthorized repairs, or alterations to the roof.
- Third-Party Work: Any damage or defects caused by third-party contractors or work done outside the scope of the original agreement with RoofEx.
Conditions for Warranty:
To maintain the validity of the service warranty, you must ensure that the roof is regularly inspected and maintained. RoofEx recommends a professional inspection at least once a year, particularly after severe weather events, to ensure the longevity of your roof.
2. Product Guarantees
RoofEx uses high-quality, durable materials for all roofing projects, and we provide product guarantees to cover the materials installed on your roof. Our product guarantees are issued by the manufacturers of the roofing materials we use and may vary depending on the type of material.
Coverage:
- Materials: RoofEx offers a 5 year product guarantee on materials such as shingles, tiles, underlayment, and flashing. This guarantee ensures that materials will be free from defects in materials or manufacturing for the duration of the specified period.
- Manufacturer’s Warranty: The product guarantees are subject to the terms provided by the manufacturer. RoofEx will assist in the warranty claim process in the event that you need to make a claim related to the materials used.
Exclusions:
- The product guarantee does not cover damage due to external factors like weather, improper installation (outside of RoofEx’s workmanship), or abuse of the roof system.
- RoofEx’s Warranty on Installation still applies even if a manufacturer’s warranty is invalidated by third-party actions or misuse.
3. How to File a Warranty Claim
If you experience issues covered by the warranty, we are here to help. Filing a warranty claim is a straightforward process, and we will assist you in addressing any issues promptly.
Steps to File a Warranty Claim:
- Contact RoofEx:
- For service-related warranty claims (such as workmanship defects), contact our customer support team via [insert phone number] or email [insert email]. We will request the following information:
- Your name, address, and contact information.
- A description of the issue or defect.
- Photos of the damage (if applicable).
- A copy of your Service Agreement or proof of purchase.
- For service-related warranty claims (such as workmanship defects), contact our customer support team via [insert phone number] or email [insert email]. We will request the following information:
- Inspection:
- Once we receive your claim, a RoofEx representative will schedule an inspection to assess the issue. If necessary, we may send a technician to evaluate the problem in person.
- Resolution:
- If the claim is covered by our service warranty, we will schedule the necessary repairs or corrections at no cost to you. If the issue is related to product defects, we will liaise with the manufacturer on your behalf to initiate the warranty claim process.
- Follow-up:
- After the issue is resolved, RoofEx will follow up to ensure that the repair meets your satisfaction and that the issue is fully addressed.
- Keep Documentation: It’s important to keep all receipts, contracts, and proof of payment for services performed and materials used, as these will be required when filing a warranty claim.
- Maintenance Responsibilities: Regular maintenance and inspections by a licensed professional are necessary to ensure that your warranty remains valid.
Exclusions:
- The product guarantee does not cover damage due to external factors like weather, improper installation (outside of RoofEx’s workmanship), or abuse of the roof system.
- RoofEx’s Warranty on Installation still applies even if a manufacturer’s warranty is invalidated by third-party actions or misuse.
Warranty Claim Deadlines:
- Service warranty claims must be filed within 5 years from the completion date of the project.
- Product warranty claims must be filed within the warranty period provided by the manufacturer, which varies based on the product.
Important Notes:
- Keep Documentation: It’s important to keep all receipts, contracts, and proof of payment for services performed and materials used, as these will be required when filing a warranty claim.
- Maintenance Responsibilities: Regular maintenance and inspections by a licensed professional are necessary to ensure that your warranty remains valid.
Contact Us for Warranty Assistance
If you have any questions or need to file a warranty claim, please don’t hesitate to contact our team:
RoofEx
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address